Privacy & Account Policy

To run tryGames, verify real players, and pay out rewards accurately, we collect a limited set of information when you sign up and while you play.

• Account details — email address, username, and password (stored encrypted, never in plain text).
• Device & connection data — IP address, device type, browser, and operating system, used for security and fraud prevention.
• Gameplay activity — games played, milestones reached, session length, and in-app progress needed to calculate your rewards.
• Payout information — the wallet, gift card, or payment details you provide when requesting a cashout.
• Referral activity — which invite links were used and by whom, so referral bonuses can be credited correctly.
• Cookies & local storage — used to keep you logged in and remember your preferences on the site.

Your information is used strictly to operate the platform, keep it fair, and comply with our legal obligations.

• Verifying your identity and confirming you're eligible to earn and withdraw rewards.
• Calculating and processing payouts, including referral bonuses.
• Detecting fraud, bots, duplicate accounts, and other abuse that affects payouts for legitimate players.
• Improving game selection, offer availability, and platform performance.
• Sending important account, security, or payout notifications.

Third parties

We share the minimum data necessary with payment processors (to send your rewards), analytics providers (to keep the platform running smoothly), and offerwall/game partners (to credit you for completed offers). These partners are contractually required to protect your data and use it only for the service they provide us.

Data retention

We keep account and transaction records for as long as your account is active, and for a limited period afterward where needed for fraud investigation, tax, or legal purposes. You can request deletion of your data at any time — see "Your Rights" below.

tryGames pays real money and gift card rewards, and offer providers pay us based on genuine, region-accurate traffic. Because of this, we restrict the use of VPNs, proxies, and similar tools that hide or spoof your real location or device.

What's restricted

• Using a VPN or proxy to appear in a different country than you're actually located in, in order to unlock offers, games, or bonuses not available in your real region.
• Using device or location spoofing tools, emulators, or automation scripts to mimic gameplay or offer completion.
• Rotating IP addresses to disguise activity linked to a single person or household.

If our systems detect a mismatch between your account's real region and the region being used to access offers, affected rewards may be withheld and the account may be placed under review.

Each person may hold one tryGames account. This keeps referral rewards, bonuses, and leaderboard rankings fair for everyone.

How we detect duplicate accounts

• Shared devices, IP addresses, or payout destinations (wallet, gift card, or bank details) across accounts.
• Matching behavioral patterns, such as identical gameplay timing or referral chains that loop back to the same person.
• Self-referrals — inviting an account you also control to farm referral bonuses.

Exceptions

Shared households or networks (family members on the same Wi-Fi, for example) aren't automatically penalized — our review process looks at the full pattern of activity, not a single shared signal, before taking action.

We'd rather keep every honest player earning — bans exist only to protect the platform from abuse that hurts real players' payouts.

Common reasons for action

Appeals

If your account is suspended or banned and you believe it was a mistake, you can submit an appeal from your account settings or by emailing us. Include your username and any details that support your case — most appeals are reviewed within a few business days.

Depending on where you live, you may have the right to:

• Request a copy of the personal data we hold about you.
• Ask us to correct inaccurate account information.
• Request deletion of your account and associated data, subject to any records we're legally required to keep.
• Opt out of non-essential marketing emails at any time.

To exercise any of these rights, reach out using the contact details below and we'll respond as quickly as we can.