Legal & account rules

# Privacy & Account Policy

What we collect, how we protect it, and the rules that keep payouts fair for everyone — including our stance on VPNs, duplicate accounts, and bans.

Last updated August 8, 2026

## Data We Collect

To run tryGames, verify real players, and pay out rewards accurately, we collect a limited set of information when you sign up and while you play.

- Account details — email address, username, and password (stored encrypted, never in plain text).
- Device & connection data — IP address, device type, browser, and operating system, used for security and fraud prevention.
- Gameplay activity — games played, milestones reached, session length, and in-app progress needed to calculate your rewards.
- Payout information — the wallet, gift card, or payment details you provide when requesting a cashout.
- Referral activity — which invite links were used and by whom, so referral bonuses can be credited correctly.
- Cookies & local storage — used to keep you logged in and remember your preferences on the site.

We do not collect more personal data than we need to run the platform and pay you correctly. We never sell your personal data to advertisers.

## How We Use Your Data

Your information is used strictly to operate the platform, keep it fair, and comply with our legal obligations.

- Verifying your identity and confirming you're eligible to earn and withdraw rewards.
- Calculating and processing payouts, including referral bonuses.
- Detecting fraud, bots, duplicate accounts, and other abuse that affects payouts for legitimate players.
- Improving game selection, offer availability, and platform performance.
- Sending important account, security, or payout notifications.

### Third parties

We share the minimum data necessary with payment processors (to send your rewards), analytics providers (to keep the platform running smoothly), and offerwall/game partners (to credit you for completed offers). These partners are contractually required to protect your data and use it only for the service they provide us.

### Data retention

We keep account and transaction records for as long as your account is active, and for a limited period afterward where needed for fraud investigation, tax, or legal purposes. You can request deletion of your data at any time — see "Your Rights" below.

## VPN, Proxy & Emulator Policy

tryGames pays real money and gift card rewards, and offer providers pay us based on genuine, region-accurate traffic. Because of this, we restrict the use of VPNs, proxies, and similar tools that hide or spoof your real location or device.

### What's restricted

- Using a VPN or proxy to appear in a different country than you're actually located in, in order to unlock offers, games, or bonuses not available in your real region.
- Using device or location spoofing tools, emulators, or automation scripts to mimic gameplay or offer completion.
- Rotating IP addresses to disguise activity linked to a single person or household.

Using a VPN for normal privacy or security reasons (for example, on public Wi-Fi) is generally fine and won't get you flagged on its own. What triggers a review is VPN use combined with location-mismatched offers, rapid IP switching, or other fraud signals — not VPN use by itself.

If our systems detect a mismatch between your account's real region and the region being used to access offers, affected rewards may be withheld and the account may be placed under review.

## Multiple Accounts Policy

Each person may hold one tryGames account. This keeps referral rewards, bonuses, and leaderboard rankings fair for everyone.

### How we detect duplicate accounts

- Shared devices, IP addresses, or payout destinations (wallet, gift card, or bank details) across accounts.
- Matching behavioral patterns, such as identical gameplay timing or referral chains that loop back to the same person.
- Self-referrals — inviting an account you also control to farm referral bonuses.

### Exceptions

Shared households or networks (family members on the same Wi-Fi, for example) aren't automatically penalized — our review process looks at the full pattern of activity, not a single shared signal, before taking action.

If duplicate accounts are confirmed, we keep your original/oldest account active and permanently close the others. Rewards earned through duplicate accounts are forfeited.

## Account Bans & Suspensions

We'd rather keep every honest player earning — bans exist only to protect the platform from abuse that hurts real players' payouts.

### Common reasons for action

Warning

Minor, first-time irregularities (e.g. one flagged offer) — usually just a notice and a hold on the affected reward.

Temporary suspension

Repeated VPN/region mismatches, suspicious referral patterns, or incomplete verification during a payout review.

Permanent ban

Confirmed multiple accounts, bots/automation, payment fraud, or abusive behavior toward other players or support staff.

### Appeals

If your account is suspended or banned and you believe it was a mistake, you can submit an appeal from your account settings or by emailing us. Include your username and any details that support your case — most appeals are reviewed within a few business days.

## Your Rights

Depending on where you live, you may have the right to:

- Request a copy of the personal data we hold about you.
- Ask us to correct inaccurate account information.
- Request deletion of your account and associated data, subject to any records we're legally required to keep.
- Opt out of non-essential marketing emails at any time.

To exercise any of these rights, reach out using the contact details below and we'll respond as quickly as we can.

## Questions About This Policy?

Our support team is happy to walk through anything on this page — privacy, VPN flags, account reviews, or appeals.

john@trygames.ink